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HOURS & LOCATION
Location

2431 San Pedro NE

Albuquerque, NM 87110

phillip.sunderland@comcast.net

Tel: 505-884-6000

 

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Hours

Monday - Thursday 

8:00 am to 5:00 pm

Friday

8:00 am to 4:00 pm

 

Call us at 505-884-6000 for any questions! 

 

Evenings by Appointment

CLAIMS REPORTING

To better assist you, the following carriers have 24 hour direct claim reporting services available. Prior to calling, please have your policy number and claim details available for the claims adjuster. The insurance carrier will forward a copy of your claim report to our office. Also, if we can assist you in any way, please do not hesitate to contact us.

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Formost Insurance Group

Click Here for Website

Personal Home, Property, Boat-1-800-527-3907

Personal Auto -1-800-274-7865

Business Workers Compensation - 1-866-967-5256

Business Auto, Property, Liability,Umbrella , EPLI -1-800-435-7764

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Liberty Mutual

Click Here for Website

1-800-2CLAIMS (1-800-225-2467)

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New Mexico Mutual

Click Here for Website

(505) 343-2851

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Progressive

Click Here for Website

1-800-274-4499

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Safeco Insurance

Click Here for Website

Report A Claim 1-800-332-3226

Roadside Assistance 1-877-762-3101

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The Travelers

Click Here for Website

Personal 1-800-252-4633

Business 1-800-238-6228

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Victoria

Click Here for Website

1-800-926-3168

2021 created by beNICEmedia     Call us: 505-884-6000      

PRIVACY POLICY

J.A. Sunderland Agency, Inc. (“Agency”), respects the privacy rights of individuals who visit,
use, and interact with (collectively “Users”) this website and/or portal (“Site”). Information may
be collected from Users during their visits to this Site in order to allow the Agency to provide
better service. The Agency is concerned about treating this information with care, so it has
implemented this Privacy Policy (“Policy”). This Privacy Policy has been updated effective
03/01/2021.
Types of Information Collected and How it is Used
Aggregate Information: The Agency may collect information that is not personal information
about Users to measure traffic on the Site. This information is collected automatically on an
aggregate basis (“Aggregate Information”) through the use of a “cookie” or small text file placed
on the User’s hard drive by the User’s Internet browser. The cookie allows the Agency to track
the number of hits or visits to various pages on the Site. The cookie is used only during a single
connection to the Site and is not used to track User activity after leaving the Site. The cookie is
permanently disabled when the User exits the Site, and information about individual Users is not
collected, saved or distributed to others by Agency except as provided for in this Policy.
Aggregate Information helps Agency understand Users’ needs, improve the Site, and
demonstrate to others the volume and nature of Site traffic. Aggregate Information may be
shared with third parties as described in the section called “Information Provided to Third
Parties” below.
User Information: User information from the Site may be obtained, retained, and/or used
(collectively “Used”) by the Agency to facilitate Users’ access to, use of, and/or participation in
any products/services/resources/surveys (collectively “Services”) from the Site. Information
about Users may be provided by the Agency to other entities, such as insurance carriers;
vendors; agents/agencies brokers/brokerage firms and any others providing Services through
the Site (collectively “Service Providers”), and such information may be Used by the Agency and
Service Providers.
Services Information: Information from Users on the Site may be Used by the Agency, such
as, but not limited to, for processing requests for and/or participation in Services offered by or
through the Agency, including, but not limited to, from Service Providers. Such information
about Users also may be provided to and Used by Service Providers, as described in the
section called “Information Provided to Third Parties” below.
E-mail Information: Information that the Agency receives from Users via e-mail may be Used
by the Agency and may be provided to and Used by third parties as described in the section
called “Information Provided to Third Parties” below.
Information about Children Under 13: Our Site is generally intended for adults interested in
obtaining insurance and it is unlikely that children under the age of 17 will use the Site. It is the
Agency’s policy not to collect personal information of children under age 13. If it is necessary to
collect such personal information from a child identified as being under age 13, Agency will do
so only after obtaining verifiable parental consent. If Agency becomes aware that it has
inadvertently collected personal information from a child under age 13 without parental consent,
such personal information will be deleted from Agency’s system.

Information Provided to Third Parties: Information collected on this Site will only be provided
to third parties in the manner specified in this Policy. Those who do not want their information
shared in this manner should not provide the information. Information Used by Agency may be
provided to third parties, such as, but not limited to, Service Providers. Information shared with
such third parties may be Used to conduct business, including, without limitation: i) completing
the transaction(s) requested by the User; and ii) serving Users and/or reporting on transactions,
activities, and Services conducted with or facilitated by Agency. Agency also may disclose such
information to comply with the law or legal process; to exercise Agency’s legal rights or defend
against legal claims; to enforce Agency’s policies (including, without limitation, its Terms of
Use); and/or to protect the rights, property or safety of others.
Security
The Agency uses a combination of industry typical security measures to protect personal
information it collects. Such measures will change from time to time. The Agency makes no
representations or warranties of any kind, express or implied, that such measures will protect all
personal information collected, however the Agency will make reasonable efforts to protect such
information from unauthorized access.
Links to Other Sites
This Site contains links to Internet sites of Service Providers, other Agency partners/vendors,
and other businesses and resources (collectively “Linked Resources”), and each Internet site of
Linked Resources may have its own privacy and data collection policies and practices. The
Agency is not responsible for the privacy and data collection policies and practices of any
Linked Resources or for the content of their Internet sites. Users interested in the privacy and
data collection policies and practices of Linked Resources should review the policies of the
Internet sites they choose to access.
Agency makes no representations or warranties of any kind, express or implied, about the
Internet sites of Linked Resources, and Agency disclaims all warranties and responsibilities of
any kind, including, without limitation, warranties and responsibilities with respect to Linked
Resources’ Internet sites, content, privacy and data collection policies and practices, and
actions. Links to other Internet sites, including, but not limited to, Linked Resources, do not
imply Agency’s endorsement or approval of such Internet sites or the resources and information
contained within them, nor are such links or references indications that Agency has received
specific authorization to provide these links or resources. Agency does not endorse, approve,
certify or control such external Internet sites, and is not responsible for the accuracy, timeliness,
completeness, efficacy, merchantability, usefulness, fitness for any
particular purpose or correct sequencing of information located at such Internet sites. The links
and references on this Site to other Internet sites, including, but not limited to, Linked Resources
are provided solely as a convenience to Users of this Site.
Your Rights to Access and Amend Your Personal Information
You have the right to request access to the personal information that is maintained about you on
this Site to ensure that it is accurate. Subject to certain exceptions required by law, and
provided we can authenticate your identity, you also can request corrections, amendments or
deletions of any personal information obtained through this Site or otherwise in our possession
as appropriate. You may also request changes to your preferences regarding how we use or
disclose your information or how we communicate with you. To obtain access to, or seek to
correct, amend, or delete any of your personal information, or for any other questions or
concerns about the Agency’s personal data policies and practices: Submit a request in writing.
The request must include your name; address; telephone number;

the specific personal information at issue; the identity of the document or record that contains
the disputed personal information; and the desired correction, amendment or deletion (along
with any appropriate supporting documentation). We will notify you within 30 business days after
receipt of your request with all required information to notify you whether we require additional
information, have made the requested correction, amendment or deletion or that we cannot do
so and the reasons for that decision.
Policy Changes
The Agency reserves the right to and may change this Policy at any time without notice to you,
and changes will become effective when the revised Policy is posted on this Site. We may email
periodic reminders or notices about changes, but you are encouraged to review this Policy
frequently, so you are informed about the Agency’s privacy practices and policies.

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